FAQ – Frequently Asked Questions about Glow
A compilation of frequently asked questions about the Glow platform — covering how to book in-home services, technicians, pricing, and the app.
About Glow
What is Glow?
Glow is a technology platform that connects customers with independent Technicians who provide beauty and personal care services at home.
In which provinces and cities does Glow operate?
Glow operates nationwide.
What services are available on the Glow platform?
Services offered on the Glow platform include: Massage, Nail, Waxing, Body Scrub, and Ear Cleaning. The Glow platform only supports connections to legitimate beauty and personal care services; any violation of the law or moral standards will be handled according to the Operating Regulations.
Price & Payment
What is the price of home services on Glow?
Prices for home services on Glow range from ₱800 depending on the type of service and time. You can compare prices directly on the technician listing page.
Are there transportation fees?
Travel fees depend on the technician and distance. Fee information will be clearly displayed before you confirm your booking, with no hidden costs.
App & Account
Does Glow have an app? Where can I download it?
Yes, the Glow app is available on iOS (App Store) and Android (Google Play). Search for 'Glow' to download it. The app allows for faster booking and access to exclusive offers.
Do I need to create an account to book an appointment?
Yes, you need to register for a Glow account to make a booking. You can sign up quickly using your phone number or Google account to manage your bookings.
Booking
Can I choose a specific technician?
Yes, you can view the list of in-home massage technicians by area and filter by gender, ratings, and price to select the right person before booking.
Can the technician come to my location?
Yes, Glow's in-home service allows technicians to travel to your preferred location — whether it's a private home, apartment, office, or hotel — within our service area.
How to book in-home services via Glow
(1) Open the Glow app and select a service category. (2) Choose a technician and a service. (3) Add your address and tap "BOOK NOW".
Can I cancel or reschedule?
Yes, you can cancel or reschedule your appointment in accordance with Glow's policies. Please contact customer support or make changes directly within the app.
What if I am not satisfied with the service?
You can leave a review and submit a complaint regarding your booking, or contact Glow's support team for a quick resolution.
About In-Home Massage
What is the process for booking a massage via Glow?
(1) Book an appointment via the Glow app. (2) The technician confirms and arrives at your location on time. (3) The massage service is performed according to the booked duration and requirements. (4) Upon completion, make your payment and leave a review.
What should I prepare before the in-home massage?
A spacious area with a bed, floor space, or a mat; a light towel or blanket (the technician will provide the massage oil); wear comfortable clothing or follow the technician's instructions; notify us in advance of any oil allergies or special requests.
Frequently Asked Questions When Registering as a Technician on Glow
Does Glow have age and gender restrictions for technicians?
Technicians who register on Glow must be at least 18 years old. Beyond this minimum-age requirement, Glow does not impose age or gender restrictions.
Are technicians bound to fixed working hours?
Technicians on Glow decide their own working hours. Technicians can accept orders flexibly according to their personal schedules.
What are the registration and operating fees on Glow?
Registration to become a technician on Glow is free, and no initial deposit is required. Glow does not charge any fees per order. Technicians receive 100% of the total payment for each order.
Can I apply even without experience? What are the requirements to apply as a Technician on Glow?
Technicians are responsible for their own skills, experience, and professional qualifications. Glow does not assess skills or issue professional certifications. When providing services to clients, technicians prepare their own attire and equipment (towels, oils, essential oils, etc.).
How to register to become a technician on Glow?
First, download the Glow app on your phone (App Store for iOS or Google Play for Android). You can find instructions on how to register as a Technician on Glow in the Blog section of the app or website.
For Technicians
Can customers cancel orders themselves on the Glow app?
No. If a customer wishes to cancel, you must tap "Cancel Order" on their behalf.
Why am I unable to receive orders?
Please tap the "Support" button on the Glow app and provide the following information so Glow can investigate: your registered phone number, and a screenshot taken when attempting to "Accept Order".
Why am I not being selected by customers?
Multiple technicians may accept the same order request. If you accept many orders but are not selected by customers, try the following: update your profile with a clear photo of your face and a detailed description of your experience; accept multiple orders simultaneously (if possible).
What if the customer's information, address, or service time differs from what is shown on the Glow app?
If the information, address, or service time differs from the app details, please verify the correct information with the customer before traveling to the location or performing the service. If you cannot fulfill the order, tap "Cancel Order," select the appropriate reason, and report the issue via the "Support" section. If both parties agree to proceed with the service, the technician and customer may come to an agreement regarding payment before the service begins.
What should I do if the customer changes the service time while I am performing the work?
Proceed with the service according to the customer's desired time and tap "Complete" on the order. Afterward, tap the "Support" button on the Glow app to report the situation and receive assistance.
What should I do if a customer behaves impolitely, illegally, or in a manner contrary to social norms?
Politely decline the request, stop performing the service, ask the customer to cover travel expenses before leaving, and then cancel the order in accordance with the regulations.
What should I do if Glow notifies me that a customer has booked me, but I do not wish to accept the order?
Please do not tap "Accept Order"; instead, select "Decline." To temporarily hide your profile from the display list, go to the "Account" section and turn off "Show profile." When "Show profile" is disabled, your profile will only be visible to customers when you actively accept an order.
