FAQ – Frequently Asked Questions about Glow Home Massage
Answers to common questions about Glow home massage: safety, process, preparation, quality commitment, and therapist registration.
Frequently Asked Questions about Home Massage
Is home massage safe?
Completely safe. Glow verifies the identity, experience, and skills of every therapist before they can accept bookings. Therapists must dress neatly and bring clean, standard equipment. After each session customers can rate the service, and Glow commits to quickly resolving any issues.
What is Glow Home Massage?
Glow Home Massage is a service performed at your home, apartment, or hotel by Glow-verified therapists. Simply book on the Glow app or https://glowphilippines.com — the therapist brings all equipment and arrives on time. Services include: Body Massage, Foot Massage, Neck & Shoulder Massage, Aroma Massage, Hot Stone Massage, and more.
What is the Glow massage process?
5 steps: (1) Book: choose your service, therapist, and time on the Glow app or website; (2) Confirm: system confirms and notifies the therapist; (3) Prepare: therapist arrives on time, reviews your request, and prepares equipment; (4) Service: massage performed as scheduled; (5) Complete: pay and rate the service.
What does Glow commit to customers?
Glow commits to: punctual, professional, identity-verified therapists; clean hygiene-standard equipment; transparent pricing with no hidden fees; no sensitive services offered; 24/7 in-app support; prompt resolution of any post-service issues.
What should I prepare before a home massage?
Before the therapist arrives: prepare a comfortable space (min. 6m², with a floor mat or bed); shower about 30 minutes before; mention any oil or fragrance allergies; silence your phone for a better experience. Therapists bring all tools — no extra preparation needed.
Questions for Therapist Registration on Glow
What services does Glow provide?
Glow provides on-site massage services including: Body Massage, Foot Massage, Neck & Shoulder Massage, Aroma Massage, Hot Stone Massage, and other healthy services. Glow does not provide sensitive or sexual services such as lingam, yoni, nuru, etc.
Who are Glow's customers?
Glow serves customers nationwide, including both local and international clients.
Does Glow set working hours for therapists?
Glow does not restrict working hours. Therapists can accept orders flexibly according to their personal schedule.
What are the registration and operation fees on Glow?
Registering as a Glow Therapist Partner is completely free with no deposit required. Order fees are only charged after completing an order: Standard & Professional Tier therapists: 33% of the completed order value. Elite Tier therapists: 25% of the completed order value.
What are the criteria to register as a Glow therapist?
You need basic massage experience in the services Glow provides. You must dress neatly and professionally, and bring basic tools (towels, oil, essential oil, etc.).
Can I work as a Glow therapist without experience?
You need to have skills or receive training before registering as a Glow Therapist Partner.
Does Glow require professional certificates?
Glow does not require massage or therapy certificates. However, holding a professional certificate is an advantage that helps boost your credibility and chances of receiving orders on Glow.
How do I register as a Glow therapist?
Download the Glow app on your phone (App Store for iOS or Google Play for Android). See the therapist registration guide in the Blog section on the Glow website or app.
Common Questions When Working
Why does Glow call to notify me of a booking but I cannot see the job?
Glow notifies you with: Customer in Ward, District, City — please quickly apply for the order. Go to the Receive Jobs section and tap Apply on the job marked Customer booked you if you can take it. Note: tapping Apply means you agree to accept the order — please act responsibly.
Why does Glow notify me that a new customer has not completed any orders and to collect payment before starting?
Therapists must collect payment before starting the service to prevent dishonest customers from refusing to pay. If the customer does not cooperate, ask for transportation money and cancel the order per policy.
Can customers cancel orders themselves on the Glow app?
No. If a customer wants to cancel, the therapist must tap the Cancel Order button on their behalf.
Why can I not apply for orders on Glow?
Tap the Support button on the Glow app and provide your registered phone number and a screenshot of the apply screen so Glow can investigate.
Why do I apply for many orders but never get chosen by customers?
Multiple therapists apply for each order. Update your profile with a clear photo and detailed description of your experience, and apply for multiple orders at once (if available) to improve your chances.
The customer's information, address, or service time is different from what is shown in the Glow app?
If you can still do the job, ask the customer for a deposit before travelling. If the customer refuses, you may cancel the order. If a customer misrepresents their gender or nationality, report it to Glow.
What should I do if a customer changes the service duration while I am working?
Complete the service for the time the customer wants, tap Complete, then tap Support to report. Charge according to actual service time based on the rate schedule. Glow will compensate if the time is reduced or charge extra if it is increased.
What should I do if a customer behaves inappropriately or makes sensitive requests?
Ask the customer for transportation money, then leave and cancel the order per policy.
Glow notifies me of a customer booking but I do not want to accept — what should I do?
Do not tap Apply or tap Decline instead. To hide your profile, go to Account and turn off Show Profile. When turned off, your profile is only visible to customers when you actively apply for orders.
If a customer cancels at the door, refuses service, or does not pay after completion — will Glow support me?
Glow will support you if you follow the correct cancellation policy and do not communicate with the customer outside the app. For no-show/refused service: take a photo at the customer location (showing your face and house number) and cancel per policy. Glow provides support based on your therapist tier (Standard/Professional or Elite). For non-payment after service: record audio or video as evidence and cancel per policy. Glow supports 30% of order income (Standard/Professional Tier) or 50% (Elite Tier).
